Publish Date: 25/11/2023
From Wed, 8 November 2023, the Department of Home Affairs will be mandating 3 Domain Secure (3DS) for Australian cards.
This means that if you or your clients make payments through ImmiAccount using an Australian card, the cardholder's bank may require them to enter an authentication code which is sent to their phone or their email address.
If your, or your client's card is not set up with the bank for 3DS, then you will receive the below error.
"Error performing card authentication. Please use other card/payment method".
You or your client will need to contact the bank to enable 3DS. This can often be done via online banking or over the phone.
Please note further queries should be directed to your relevant banking institution.
India: +91 9650116699
Canada: +1 647 641 0944
Australia: +61 415 383 393
